SAHO FINANCIAL SERVICES LTD is authorised and regulated by the Financial Conduct Authority under the firm reference number of 816566
SAHO FINANCIAL SERVICES LTD is a firm registered in England & Wales under registration – 12367181. Registered Office 232 High Street North, London, England, E12 6SB.
Our ICO number is ZA601537
Our Company collects and processes personal information that is necessary to provide our services, meet legal and regulatory obligations, and deliver suitable mortgage and protection advice. Depending on your circumstances, the data we collect may include:
We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances and needs and preferences in relation to Mortgages and Insurance. You will provide information to us verbally and in writing, including email.
We may also obtain some information from third parties, for example, credit checks, information from your employer, and searches of information in the public domain such as the voters roll. If we use technology solutions to assist in the collection of Your Personal Data for example software that is able to verify your credit status. We will only do this if we have consent from you for us or our nominated processor to access your information in this manner. With regards to electronic ID checks we would not require your consent but will inform you of how such software operates and the purpose for which it is used.
During your interactions with SAHO FINANCIAL SERVICES LTD, you may choose to provide information that is classified as Special Category Data under UK data protection law. This may include information relating to:
Where you provide information relating to any of these categories—for example, health information or details of a vulnerability—SAHO FINANCIAL SERVICES LTD will always obtain your explicit consent before collecting, storing, or processing this data, unless another lawful basis applies under applicable data protection legislation.
SAHO FINANCIAL SERVICES LTD understands that, with the introduction of the Consumer Duty, the level of communications issued by our business is likely to increase. This is necessary to help customers understand the products and services we offer and to provide ongoing support throughout the lifecycle of our relationship.
Our Company may send you information about our products and services that we believe may be of interest to you.
If you have agreed to receive marketing communications, you may opt out at any time.
You also have the right to stop Our Company from contacting you for marketing purposes at any time.
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Telephone: 0800 0 234 567
Alternative Telephone: 020 8194 8805
WhatsApp: 07912 201000
Our Company collects your data so that we can:
| Purpose/Activity | Type(s) of Data | Lawful Basis for Processing |
|---|---|---|
| To initially engage with you to discuss your requirements | • Identity • Contact | Consent Necessary for our legitimate interests |
| To source products, provide indicative quotes, and process & deliver your application for a mortgage or protection product | • Identity • Contact • Financial • Transaction • Marketing & Comms • Special Category | Performance of a contract with you To comply with a legal obligation Necessary for our legitimate interests (to recover debts due to us) Explicit Consent |
| To manage our relationship with you which will include: • Notifying you about changes to our terms or privacy policy • Customer reviews / surveys • Re-engagement when existing products near expiry / review protection needs | • Identity • Contact • Profile & Usage • Marketing & Comms | Performance of a contract with you To comply with a legal obligation Necessary for our legitimate interests (to re-engage with you to review your existing mortgage/protection needs and to maintain and improve customer service standards) |
| To respond to case enquiries and input to & defend against complaints | • Identity • Contact • Profile & Usage • Transaction • Marketing & Comms • Special Category | To comply with a legal obligation Necessary for our legitimate interests (to ensure that complaints can be responded to accurately) Legal Claims & Judicial Acts |
| To perform an affordability check for a property on behalf of an Estate Agent or New Home Builder | • Identity • Contact • Financial • Profile & Usage | Necessary for our legitimate interests and of the New Home Builder / Estate Agent (to ensure that a property is affordable before proceeding with the purchase process) |
| To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | • Identity • Contact • Technical | To comply with a legal obligation Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, preventing fraud and in the context of a business reorganisation or group restructuring exercise) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | • Technical • Profile & Usage | Necessary for our legitimate interests (to analyse customer usage, update our website, develop our business and inform our marketing strategy) |
| Type of Recipient | Reason |
|---|---|
| Lenders and protection product suppliers | To source and submit applications in order to conclude the contract for the mortgage/protection application and the ongoing servicing of these contracts. |
| External suppliers | Specialist IT system providers to facilitate the sourcing of products, provide continuing advice, inform you about relevant products and services, and request feedback on customer service standards. It may also be necessary to share your personal information with non-affiliated companies that perform support services on behalf of SAHO FINANCIAL SERVICES LTD, including those providing professional, legal, or accounting advice. |
| Solicitors / Conveyancers | To update the firm of solicitors/conveyancers with whom you are interacting about the progress of your application and to confirm your identity and proof of deposit. |
| Estate agents / New home builders | To update the mortgage/protection advisers, estate agents, and new home builders with whom you are interacting about the results of affordability checks and the progress of your application. |
| Licensed Credit Agencies | For the purposes of confirming your identity to comply with Anti-Money Laundering requirements, performing a credit assessment to assess your eligibility, obtaining a Lender’s Decision in Principle, and carrying out a full credit assessment with your consent as part of a mortgage application. |
| Regulators | Sharing information may be necessary to fulfil our legal obligations as a regulated profession, including with the Financial Conduct Authority, to verify your identity, comply with Anti-Money Laundering legislation, and otherwise cooperate with law enforcement, legal proceedings, or regulatory authorities. |
| Others | Third parties to whom we may choose to sell, transfer, or merge parts of our business or assets. Alternatively, we may acquire or merge with other businesses. If this occurs, the new owners may use your personal data in the same way as described in this Privacy Notice. |
We do not envisage that the performance by us of our service will involve Your Personal Data being transferred outside of the United Kingdom.
| Purpose of Processing | Retention |
|---|---|
| Successful mortgage / protection applications | For the full mortgage or protection policy term, plus six years from the date the application completes. |
| Withdrawn, stalled, incomplete and failed mortgage / protection applications | 2 years from the date the latest application was started, or 6 years from the application submission date if the application was submitted and subsequently rejected, or from the creation date if advice was provided but not pursued. |
| Affordability assessments for new build property | 2 years from the Decision in Principle if the affordability check does not proceed to a full mortgage application. |
| Enquiry data obtained from third parties (Estate Agents, websites) that do not result in an application for a mortgage / protection product | 2 years from the date the lead was received from the introducer. |
